Technical Support Associate

Key Responsibilities

• Provide technical support to employees and customers for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Assist with software installations, updates, and configurations.
• Conduct user training and provide guidance on IT tools and best practices.
• Perform regular system maintenance to ensure efficiency and security.
• Collaborate with the internal IT team to address escalated issues.
• Coordinate with external vendors for technical support, repairs, and maintenance services.
• Maintain accurate records of support requests and solutions provided.