Technical support & customer support

Key Responsibilities:

• Handle customer queries via phone, email, and chat, providing technical assistance and product support.
• Troubleshoot hardware, software, network, or account-related issues as per process guidelines.
• Guide customers through step-by-step solutions and escalate complex cases to advanced teams.
• Log and update customer interaction details accurately in CRM/support tools.
• Meet defined SLAs for response time, resolution, and customer satisfaction.
• Educate customers on product features, usage tips, and best practices.
• Collaborate with other teams (development, sales, QA) to improve service quality.

Skills & Qualifications:

• Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent).
• Strong communication skills in English (spoken and written) with a clear accent.
• Basic technical knowledge of computers, mobile devices, software applications, and networking concepts.
• Problem-solving attitude and patience in dealing with customers.
• Ability to multitask and use CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira).
• Experience in customer service or technical support is a plus but freshers with a learning mindset are welcome.

Soft Skills:

• Empathy and active listening
• Clear and effective communication
• Time management and multitasking
• Adaptability to changing processes and tools