AWAwake Security
Technical Solution Engineer
Chennai ₹10-15 LPA Posted 1 Sept 2025
FULL TIME
Software Applications
Product Knowledge
Telephone
Analytical
Job Description
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot
- problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
- The ideal candidate possesses the ability to
- troubleshooting
- complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage.