Technical sales support Trainee: For Fire Detection Solution

Key Responsibilities:

Solution Deployment & Technical Support:

• Provide support in architecting and deploying optimized solutions with industry best practices.
• Assist in installation, commissioning, troubleshooting, and partner support.
• Handle product queries, design support, RMA (warranty) and service requests, both online and offline.

Partner & Sales Enablement:

• Conduct partner orientation trainings and product/technical certification programs.
• Support pre-sales activities by reviewing technical requirements and assisting in preparation of technical offers with design optimization.
• Organize knowledge-sharing sessions for sales teams and partners to build technical competency.

Advisory & Industry Practices:

• Provide technical advisory and update sales teams with competition benchmarking and industry best practices.
• Ensure standardization and differentiation in solution offerings.