Technical Program Mgr

Job Requirements

• Candidate should have experience in managing Technical Support teams and/or been a Program Manager driving continuous improvement initiatives.

• Display strong leadership and vision in shaping and driving strategic decisions.

• Drive KPI results for the program and set priorities with minimal oversight.

• Exceptional communication skills to engage with diverse technical teams and craft customer-facing messages for communication to global audiences.

• Demonstrated ability to collaborate effectively within a team environment to meet challenging goals and comply with established feature and metric requirements.

• Must collaborate effectively with employees at all levels, from staff to directors, across various functions, and with external stakeholders.

• Familiarity with NetApp or comparable storage technology is beneficial.

• Proficient in data analysis and skilled at identifying improvement opportunities and drive corrective actions.

Education

A minimum of 8 years of relevant experience leading Technical Support teams alongside a Bachelor's degree; alternatively, 5 years of experience may suffice alongside a Master's degree.

Proven competency in successfully managing multiple projects of moderate complexity is essential.

Possession of a PMP certification or an equivalent credential is highly advantageous.