Process reconciliation requests to ensure money is accurately ledgered and respond to
support requests from banking partners
Monitor performance for users, responding to alerts of degradation, triaging and
investigating the cause, and communicating your findings to the account team, banking
partners, and card networks.
Respond to performance inquiries from technical account managers, product support
teams, and other internal stripe teams.
Interface with Stripes financial partners across the world to communicate operational
breakages and help drive resolutions.
Provide fast, accurate responses to complex support inquiries from partners.
Partner with internal and external teams to validate the accuracy of Stripes financial data.
Introduce data and process eciencies to meet the scale and speed of Stripe.
Identify and automate inecient operational processes to reduce manual workloads.
Preferred candidate profile
Have at least 2 years experience in a technical role with experience writing SQL to query
relational databases
Have experience navigating the nuanced complexity of financial systems and solving
large scale, technical challenges.
Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
Have experience managing communications and workflows with technical and
non-technical teams across internal and external stakeholders.
Are comfortable operating independently and thrive in a fast-paced environment to
deliver results, with an ability to establish priorities and reliably execute against
time-sensitive deadlines.
Have experience identifying and triaging technical issues.
Demonstrated track record of process improvement and proactive problem solving.
Have investigative mindset and operations experience
Excellent written and verbal communication skills in English

Technical Operations Analyst

Job Description

Required Skills