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Technical Operations Analyst

Stripe
Bangalore2-5 LPA Posted 24 Jun 2025
FULL TIME
Sql
Technical Operations
Root Cause Analysis
Financial Systems
Process Improvement

Job Description

  • Process reconciliation requests to ensure money is accurately ledgered and respond to
  • support requests from banking partners
  • Monitor performance for users, responding to alerts of degradation, triaging and
  • investigating the cause, and communicating your findings to the account team, banking
  • partners, and card networks.
  • Respond to performance inquiries from technical account managers, product support
  • teams, and other internal stripe teams.
  • Interface with Stripes financial partners across the world to communicate operational
  • breakages and help drive resolutions.
  • Provide fast, accurate responses to complex support inquiries from partners.
  • Partner with internal and external teams to validate the accuracy of Stripes financial data.
  • Introduce data and process eciencies to meet the scale and speed of Stripe.
  • Identify and automate inecient operational processes to reduce manual workloads.
  • Preferred candidate profile
  • Have at least 2 years experience in a technical role with experience writing SQL to query
  • relational databases
  • Have experience navigating the nuanced complexity of financial systems and solving
  • large scale, technical challenges.
  • Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
  • Have experience managing communications and workflows with technical and
  • non-technical teams across internal and external stakeholders.
  • Are comfortable operating independently and thrive in a fast-paced environment to
  • deliver results, with an ability to establish priorities and reliably execute against
  • time-sensitive deadlines.
  • Have experience identifying and triaging technical issues.
  • Demonstrated track record of process improvement and proactive problem solving.
  • Have investigative mindset and operations experience
  • Excellent written and verbal communication skills in English

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