Technical Manager

About Ascendion

Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

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Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role: We are seeking an experienced Technical Manager to lead Duck Creek implementation, configuration, and support teams for Property & Casualty (P&C) insurance projects. This leadership role involves overseeing technical delivery across the Duck Creek Suite, mentoring developers, ensuring high-quality solutions for commercial, workers' compensation, and auto lines, driving Agile/Waterfall projects, managing risks, and collaborating with clients, onshore/offshore teams, and senior stakeholders to deliver transformative insurance platforms on cloud environments.

Job Title: Technical Manager – Duck Creek (P&C Insurance)

Key Responsibilities

• Lead and manage a team of Duck Creek developers, configurators, and technical resources; provide technical guidance, performance coaching, mentoring, and career development.
• Oversee end-to-end design, development, configuration, migration, and support of Duck Creek products including Policy Administration, Rating, Forms, Pages, Party, Data Hub, TransACT, Migration, API Development, Example Author/Server/Express, Trace Monitor, and Example Utility Center.
• Define technical architecture, standards, and best practices for Duck Creek implementations; ensure scalable, performant, and maintainable solutions aligned with P&C insurance domain needs (Commercial Lines, Workers Compensation, Auto).
• Manage project technical delivery in Agile (Scrum/Kanban) and/or Waterfall environments: facilitate ceremonies, sprint planning, backlog grooming, risk/issue management, and status reporting to project managers and clients.
• Collaborate with business analysts, product owners, underwriters, and stakeholders to translate insurance requirements into technical designs, estimates, and roadmaps.
• Conduct and enforce code reviews, quality gates, unit/performance testing, troubleshooting, and root-cause analysis using tools like IIS, GitHub, Azure DevOps, Jira, Confluence, and TFS.
• Develop and optimize database solutions in SQL Server 2019+ and Oracle 11g; ensure data integrity and performance.
• Communicate technical progress, risks, and dependencies to senior leadership, clients, and cross-functional teams; contribute to presales, proposals, and capability building.
• Foster continuous improvement: implement process enhancements, knowledge sharing, and adoption of Duck Creek best practices.
  
  

Minimum Qualifications

• 8–12+ years of overall IT experience with 6+ years in Duck Creek Suite implementations (Policy, Rating, Forms, Pages, Party, Data Hub, Migration, TransACT, Example Author/Server/Express, API Development, Trace Monitor, Example Utility Center).
• Strong domain expertise in P&C Insurance, particularly Commercial Lines, Workers Compensation, and Auto products/processes.
• Proven hands-on proficiency in SQL Server 2019 and above; working knowledge of Oracle 11g.
• Experience with development tools and platforms: GitHub, Azure DevOps, Jira, Confluence, TFS, IIS, and code review processes.
• Demonstrated leadership in Agile and/or Waterfall delivery methodologies, including team management and project delivery accountability.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Excellent communication, stakeholder management, and problem-solving skills.
  
  

Desired Qualifications

• Prior experience as Technical Lead/Manager in Duck Creek projects at insurance carriers, consultancies or product implementations.
• Deep knowledge of cloud platforms (Azure strongly preferred), including deployments, CI/CD, and scaling Duck Creek solutions.
• Proficiency in .NET/C#, XML/JSON, XSLT, HTML, and low-code/no-code Duck Creek configurations.
• Experience with Duck Creek OnDemand (SaaS), upgrades, patching, and large-scale migrations.
• People management experience: leading teams of 8–15+ members, performance reviews, and resource planning.
• Certifications in Duck Creek products, Azure, Agile/Scrum, or relevant P&C technologies.
• Exposure to production support, incident management, and client-facing delivery.
  
  

Location: Gurugram, India (Hybrid)

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