Technical Lead - Field Engineering

• Identity and Access Management domain knowledge is mandatory.
• bachelors degree or an equivalent experience
• Knowledge of Java/J2EE and experience with SQL. Be able to build SQL queries and triage datapoint related issues
• 8+ years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
• Experience in Unix Shell/Perl scripting
• Prior experience integrating with any SSO providers
• Knowledge of Web Services (REST/SOAP)
• Understanding of SLAs and the importance of being within SLAs
• Experience with ticketing systems; Service Desk, Remedy, FreshDesk, JIRA, etc
• Excellent verbal and written communication skills, critical thinking skills, and the ability to think on your feet.
• Must be able to thrive in a fast-paced, high energy environment
• Ability to excel in a team-oriented, project-based work environment
• Ability to work independently, adapt quickly, and maintain a positive attitude

WHAT YOU WILL BE DOING

• Understanding of SLAs and the importance of being within SLAs
• Implement and manage the effectiveness of Incident, Service Request,
• Change, and Problem management processes for the service area
• Provide daily/weekly report for ticket status
• Dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
• Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
• Help with operations after go-live, ensuring SLAs
• Work closely with business teams and DevSecOps teams activities related to supporting the IAM service offerings
• Follow approved life cycle methodologies, create documentation for design and testing