Technical Helpdesk Executive

Key Responsibilities:

• Manage incoming customer interactions across multiple channels: call, chat, and email.
• Log, categorize, and track incidents and service requests using ticketing tools.
• Perform basic troubleshooting and escalate complex issues to higher-level support.
• Ensure accurate documentation and reporting of incidents and service requests.
• Work collaboratively in a fast-paced 24/7 environment with rotational shifts.