Technical Customer Interface Manager

• The Technical Customer Interface manager is responsible to make the bridge between the customer, in front office, and the remote development team
• Its main accountability involves ensuring that the product being developed remotely will fulfill customer and regulatory requirements with respects to the contractual scope (based on 'as sold') and according to the project QCD commitments
• Acts as front office with customer, thus, by delegation of Chief of Development, as technical authority and accountable of contractual technical requirements and project QCD deliveries

Reports directly to:

• Hierarchically to Head – Head of Technical Customer Interface (or Project Development Director-India)
• Functionally to Chief of Development (+ Project Manger)

Network & Links 

• Customers Technical representatives, Third parties (if any)
• Project or Sub-System Managers; Project X Managers (PrXM),
• Train Performance Manager, Train X Engineers (TxE), PrRAMSM, Site Engineering Planning Manager, Site Engineering Quality Manager, complete engineering project team
• Engineering Metier Leaders
• Leading Unit / Participating Units CoD(s)

Key accountabilities:

• As front office, he/she acts as mediator between the customer and the remote project development team
• Is in interface with customer to,
• Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule
• Clarify technical contract requirements (operational, performances, usability, reliability, safety…) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger…) concerns
• Report what the engineers have determined to be doable within the given constraints (re-use, platform, planning, budget…) and projects QCD decision
• Follow-up Train level operational effectiveness performances all along project life-cycles
• Support Chief of development on trade-off and endorse towards the customer decisions
• Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment.
• Pay attention to address in anticipation any underlying risks that could jeopardize customer interest
• Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration
• Is in interface with the remote project development team to
• Get the right level of expertise to support technical meetings / reviews with customer
• Coordinate contractual deliverables with respect to commitments
• Follow-up product developments and monitor train level operational effectiveness performances
• Close the loop on trade-off conclusion and on related decisions
• Update the contractual baseline
• Participate as customer voice to technical risks and opportunities management
• With the metiers
• Leverage of best practices from metiers to enhance project influency and influence customer on the same

Performance measurements:  

• Compliance to contractual requirements
• On time delivery
• Customer satisfaction

Job Specifications

Qualitification : Master's Degree, Desireable: Specialisation in System Engineering