Technical Customer Engineer

• Troubleshoot and diagnose support issues for APAC/EMEA/US regions (24*7 readiness)

• Resolve problems and provide solutions to customers

• Perform product installations and product familiarization training

• Provide L1/L2 technical support via E-mail, Telephone, Chat, and Incident Tracking Database

• Maintain Incident Tracking Database with accurate communications and recommendations

• Stay current on all DataCore object storage products and sub-products

• Test engineering releases and determine suitability for customer shipment and problem resolution

• Collaborate with Product Development Team to provide input on open issues

• Handle both short-term and long-term customer issues, including engineering-level problems

• Notify affected customers and distribute permanent solutions when available

• Demonstrate how products add value to the customer's business

• Participate in on-call rotation for support coverage, including weekends and holidays