Technical Consultant - Client Services

• Minimum 5+ years experience as a team member of 2 or more successful software project implementations related to Oracle CPQ Cloud (BigMachines)
• Must have technical hands-on development activities related to Configuration, Commerce, Document Designer, Workflow Approvals, Email Templates, Steps, BML, Commerce and Configuration Layout Design
• Must have hands-on with CPQ Administrative activities like Data Table Management, File Manager, User and Group Management, Parts creation, Code Migration, Cascading Stylesheets (CSS)
• Proven ability to work independently and as a team member to perform hands-on development tasks, prototyping, proof-of-concepts, technical design on a scalable solution as required in support of current and new Oracle CPQ (BigMachines) Cloud projects
• Experience with integrating CPQ to third party systems using SOAP/REST APIs
• Expertise in troubleshooting/debugging issues and identifying/documenting the Root Cause Analysis (RCA) and estimation
• Experience in raising Technical service requests with Oracle and taking the issue to closure
• Adhere to best practices constantly around code/data source control, ticket tracking, etc. during the course of an assignment
• Coordinate with onshore/offshore teams alike, manage personal task assignments, and take ownership of assigned deliverables
• Co-ordinate with in-house development team/SME s for review/guidance if required to provide a sustainable solution
• Conduct code reviews with Technical Leads/Development team to ensure developed code meets customers business requirements
• Document design, code consistently throughout the design/development process
• Prepare and deliver demonstrations/presentations to client audiences, professional seniors/peers
• Must have strong communication skills and should be able to communicate effectively with offshore/onshore team members and clients directly

Managed Services Specific Requirements:

• Experience working on multiple concurrent CPQ projects in a support and enhancement capacity
• Strong client-facing communication skills with ability to interact directly with US-based customers during standard IST working hours
• Proficiency in using ticketing tools and service management platforms
• Experience in estimating effort, setting timelines, and managing client expectations
• Ability to quickly understand existing implementations and provide solutions
• Experience in providing L2/L3 support for CPQ implementations
• Demonstrated ability to prioritize and manage multiple support tickets efficiently
• Knowledge of ITIL practices and service delivery frameworks
• Ability to collaborate with global teams during standard IST working hours

Desired Skills:

• Experience with using CPQ exposed SOAP and REST APIs
• End to end hands-on experience on integrating CPQ with Salesforce.com (using legacy/lightning adaptor), Oracle Sales Cloud, Microsoft Dynamics, Oracle E-Business Suite
• Technical hands-on experience on setting up SSO with CPQ
• Experience with Javascript and jQuery
• Technical hands-on experience on BOM Mapping and Asset Based Ordering (ABO)
• Experience with agile methodologies and sprint planning
• Knowledge of SLA management and reporting
• Experience in creating and maintaining documentation for knowledge transfer