Technical Application Specialist

Provide superior customer service, through applying effective communication skills in order

to build loyalty while proactively managing and resolving high-stress situations

Delight our customers by providing support including training, TOR Troubleshooting, and

following-up, and closing calls as per Abbott Diagnostics quality system including

immunology and bio-chemistry system.

Partner cross-functionally and internally while maintaining positive relationships and ensure

issues are resolved efficiently and satisfactorily while exceeding customer needs

Successfully achieve the established business metrics including service sales, cost of service

and key performance indicators for assigned customers/accounts

Champion utilization of remote support tools to proactively improve instrument up time

Proactively improve expertise through continuous learning and certifications

Supporting Commercial Team in Technical queries customer s discussion and in

Conferences and Technical seminars.

Supervisory/Management Responsibilities

Direct Reports No

Indirect Reports NO

Comments: Must be able to influence other areas to achieve business goals

Education and experience: Master s degree or equivalent in Science(Microbiology / Biochemistry)

relevant experience required. Practical experience of interfacing with customers preferred.

Additional Skills: Trouble shooting/problem solving, ability to succeed in team situations and excel

independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN,

remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal

skills.