Technical Account Manager Sr Specialist

Key Responsibilities:

• Own and coordinate client incidents to ensure timely resolution.
• Participate in Release approval meetings to ensure customer releases are delivered as committed.
• Act as Incident Manager for critical customer incidents when needed.
• Work closely with product and project teams to support successful deployment of client solutions.
• Provide technical expertise in infrastructure, troubleshooting, networking, DevOps, and application development.
• Support cloud-based systems, including AWS, EKS, and Client-Server Linux environments.
• Liaise with global or APAC customers and internal teams effectively.