Technical Account Manager

• Serve as the primary point of contact for clients for technical account management.

• Lead network operations and manage escalations in production support environments.

• Oversee IT service delivery and ensure operational excellence across multiple technologies.

• Manage and guide technical staff during crises and escalated situations.

• Initiate, lead, and complete quality improvement projects.

• Ensure smooth functioning of complex multi‑tier database and application environments.

• Collaborate with clients and internal teams to provide exceptional service and support.

• Maintain up‑to‑date knowledge of emerging technologies and adapt accordingly.

• Apply project management and strong time management skills to ensure task completion.

• Work both as an individual contributor and a team player to achieve organizational objectives.