Tech Mahindra hiring for freshers in voice process

Description

Tech Mahindra is seeking dynamic and motivated freshers for the voice process role. This is an excellent opportunity for individuals who are looking to start their career in a fast-paced and customer-centric environment.

Responsibilities

• Handle inbound calls to assist customers with their inquiries and issues.
• Provide excellent customer service and support to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the system.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Collaborate with team members and other departments to enhance customer experience.

Skills and Qualifications

• Good and basic verbal and written communication skills in English and local languages.
• Strong listening and problem-solving abilities.
• Basic knowledge of computer applications and systems.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Customer service orientation and a positive attitude.
• Flexibility to work in shifts as required.