Tech Lead, Technical Professional Services

What you will do

• Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
• Deeply track, organize, and document all product implementation and support related activities.
• Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies.
• Perform other duties as assigned.

What you will need to have

Education:

• Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field
• Equivalent work experience may be substituted.
• Minimum # years experience required: 2+ years in customer facing projects, client support role, or IT service industry.

Type of work experience required:

• Experience with financial wires, risk and fraud tied to financial wires is a plus.
• Experience with Fed Now and/or Real Time Payments is a plus.
• Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments.
• Experience with peripheral deployments.
• Basic understanding of data communications and LAN/WAN
• Previous customer service experience

What would be great to have

• Financial industry experience
• Work on multiple projects in parallel.
• Ability to work independently and collaboratively.
• Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.
• Possess strong analytical problem solving ability
• Strong verbal and written communication skills (internal and client facing)
• Excellent follow-up skills, attention to detail
• Experience with Premier core banking platform.