Job Description
Calling all innovators find your future at Fiserv
Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved
If you want to make an impact on a global scale, come make a difference at Fiserv
Job Title
Tech Lead, SAP OTC Consulatnt
What does a successful OTC Lead do at Fiserv
A successful SAP Order to Cash (OTC) Lead at Fiserv plays a critical role in managing and optimizing the order-to-cash process within the SAP environment
He / She oversees the end-to-end OTC process to ensure seamless operation from order entry to cash application
He / She efficiently Manages OTC-related projects effectively including scope definition, project delivery planning, work assignment, and timeline management
Ensure successful project execution and timely delivery of project Collaborate with Order-To-Cash Business group of Financial System Team and help organization to solve complex business problems and build sophisticated business solutions in SAP Order To Cash by Configuring SAP Sales and Distribution Module
What You Will Do
SAP Configuration and Customization: Configure and customize SAP OTC modules (such as SD Sales and Distribution, FSCM Financial Supply Chain Management) to meet business requirements
Ensure seamless integration of the SAP OTC module with other systems like BW, BPC, Other non-SAP billing, and financial systems
Project Leadership: Lead OTC-related projects, including new implementations, upgrades, and process reengineering initiatives
Develop project plans, allocate resources, manage timelines, and ensure projects are completed within scope, time, and budget
Cross-Functional Collaboration: Collaborate with various departments such as sales, finance, IT, and operations to understand their requirements and provide effective SAP OTC solutions
Facilitate communication between business stakeholders and technical teams to ensure alignment and successful project execution
User Training and Support: Train end-users and internal teams on SAP OTC functionalities and best practices
Provide ongoing support and troubleshooting to ensure the effective use of the OTC system
System Monitoring and Issue Resolution: Continuously monitor system performance and address any issues promptly to minimize disruptions
Conduct root cause analysis for any system problems and implement preventive measures to avoid recurrence compliance and Security: Ensure that OTC processes adhere to regulatory requirements and internal policies
Implement and maintain security measures to protect sensitive financial data
What You Will Need To Have
8+ years of progressive business and/or technical expertise in the Quote to Cash process with special focus on Billing and Account Receivable
Should have very good understanding and expertise in SAP FSCM Collections Management, SAP FSCM Dispute Management and SAP FSCM Credit Management
3+ years of SAP FSCM and SAP Cash Application process with at least 2 implementations
Experience in Biller-Direct and or Cloud for Receivables will be a plus
Understanding of the integration points between the SD with the FI/CO module and build/test the end to end process cycle for proper financial reporting
Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations
Must have the ability to work effectively with the SAP development and basis team to resolve technical issues and provide solutions to complex business requirements
Adept at understanding business challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
Proven ability to develop functional and technical specifications from user requirements
Experience in writing and executing solution test plans
SAP S/4 Hana experiencemust be deep hands on experience
Extensive experience with configuration of SAP S/4 Hana SD modules in the following areas:
Billing and AR and Credit Management
Account Receivables and Cash ApplicationsLock-box and ACH process
SAP FSCMCollection and Dispute modules and Biller-DIrect
What Would Be Great To Have
SAP Sales and Distribution Certification
S4 HANA SD certification
Domain experience of Sales and Distribution
Experience Order-To-Cash process operations
Banking and Financial Services experience
Thank You For Considering Employment With Fiserv
Please
Apply using your legal name complete the step-by-step profile and attach your resume (either is acceptable, both are preferable)
What You Should Know About Us
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries
As one of Fortunemagazine's 'World's Most Admired Companies' 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence
Our Commitment To Diversity And Inclusion
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
Please contact us to request accommodation
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv
Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information
Any communications from a Fiserv representative will come from a legitimate business email address
We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call
We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process
We also wont send you a check to cash on Fiservs behalf
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement