Tech Lead (Infomatica Powercenter)

Responsibilities:

• Project Lifecycle Management: Ensure the successful initiation, planning, execution, control, and completion of projects, with a strong focus on technical aspects related to Informatica PowerCenter.
• Technical Guidance & Review: Guide team members on all technical aspects of Informatica PowerCenter development, data integration, production support, and maintenance activities. Conduct thorough reviews of technical documents and artifacts to ensure quality and adherence to standards.
• Team Leadership & Development: Lead project development efforts and serve as a single point of contact for the team to project stakeholders. Promote teamwork, motivate, mentor, and develop subordinate team members.
• Client Interface & Issue Resolution: Lead the customer interface for the project on a day-to-day basis, proactively addressing any issues or concerns before they escalate.
• Documentation: Create comprehensive functional and technical specification documents for Informatica PowerCenter solutions and related data integration processes.
• Ticket Management & Allocation: Track open tickets and incidents in the queue, allocate them efficiently to appropriate resources, and ensure all tickets are closed within established deadlines.
• SLA/KPI Adherence: Ensure that analysts and the entire delivery team adhere strictly to agreed-upon SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and OLAs (Operational Level Agreements).
• Continuous Improvement: Foster a culture of continuous improvement within the delivery team, constantly seeking ways to enhance efficiency, speed, quality, and cost-effectiveness.
• Quality & Compliance: Lead and ensure that the project is in full compliance with established Software Quality Processes and delivered within defined timelines.
• Production Support: Provide application production support as per defined processes and the RACI (Responsible, Accountable, Consulted, and Informed) Matrix.
• Administrative Compliance: Ensure timesheets are accurately completed by the team and submitted, and the invoicing process is managed, on or before deadlines.

Required Skills:

• Extensive experience with Informatica PowerCenter development, production support, and maintenance.
• Proven ability to lead projects and guide technical teams.
• Strong experience in creating functional and technical specification documents.
• Proficiency in managing and allocating incident/support tickets.
• Ability to ensure adherence to SLAs, KPIs, and OLAs.
• Strong understanding of Software Quality Processes.
• Experience in application production support as per RACI Matrix.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to promote teamwork, motivate, and mentor subordinates.