ID

Tech Lead

Mumbai ₹6-9 LPA Posted 15 May 2025

FULL TIME

Technical Documentation

Software Quality

Project Development

Production Support

KPI

+1 more

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts
Lead project development, production support and maintenance activities
Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline
Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated
Create functional and technical specification documents
Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines
Ensure analysts adhere to SLA s/KPI s/OLA s
Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner
Lead and ensure project is in compliance with Software Quality Processes and within timelines
Review functional and technical specification documents
Serve as the single point of contact for the team to the project stakeholders
Promote team work, motivate, mentor and develop subordinates
Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix