Team Manager - VRM

• To ensure that each VRM meets the defined objectives of the Portfolios raced under VRM program.
• Daily monitoring of call flow and volumes for the team.
• Ensure, the VRM is engaging with all his customers regularly and in a proper manner by monitoring the VRMs calls.
• Review of the leads sheet for each VRM and ensuring the latest lead status is updated.
• Conduct daily huddles and team meet to ensure job expectations and productivity is maintained Maintain a track of VRM performance w.r.t leads, conversions, income, achievement of Portfolio parameters etc
• Tracking and highlighting possible customer issues due to improper lead management.
• Identify training gaps for his team and communicate the same to the training manager every month.

Education and Work Experience Requirements:

• Minimum qualification is graduate in any stream

• 5-8 years in Sales and should have good understanding of banking products

Specific requirements:

• Excellent written and verbal communication skills, Proficient in local language and English Strong Sales & Target Orientation
• Excellent computer skills - Microsoft Word, Excel Power BI & Powerpoint.