Team Manager – Operations

• Understand operational requirements and research best practices.

• Assist with the design and implementation of new processes and tools.

• Cultivate a team environment that delivers exceptional customer service.

• Motivate team members, instill accountability, and achieve results.

• Monitor effectiveness and performance of a team of Process Associates.

• Prepare MIS reports for operational and management review.

• Interact with customers to manage queries and ensure timely resolution.

• Provide day-to-day coordination and oversight of team activities.

• Attend and respond to written and electronic correspondence.

• Support service delivery for premiums and claims processing.