Target Achievement

Drive and achieve sales targets for the Retail Assets business at a regional level, with a strong focus on unsecured loans, vehicle loans, and other retail lending products.

Infrastructure Enablement

Coordinate with the bank to provide necessary infrastructure support for Feet on Street (FOS) employees at the local level.

Team Performance Management

Monitor and manage the performance of the FOS structure associated with the retail asset vertical, especially housing loans, ensuring delivery against KPIs.

Stakeholder Coordination

Liaise with the Head of Business, Head of Retail Assets, Team Leaders, and bank officials to ensure smooth coordination and alignment of frontline sales activities.

Resource Allocation

Ensure optimal deployment and utilization of budgeted resources to support field operations efficiently.

Productivity and HR Coordination

Maintain agreed productivity levels and collaborate with HR to identify underperforming FOS executives, taking corrective action as required.

Training and Development

Design and implement training programs for FOS teams to enhance skills, product knowledge, and overall performance.

Sales Channel Activation

Activate and manage multiple sales channels to enhance reach, drive leads, and maximize conversions across the region.

Lead Management and Conversion

Define and oversee lead management processes and benchmarks to ensure optimal sales conversion and customer engagement.

Performance Metrics and Compliance

Set, monitor, and manage performance metrics for the FOS team while ensuring compliance with internal standards and regulatory requirements.

Revenue and Cost Management

Meet monthly revenue targets as per Key Result Areas (KRAs) while maintaining strict control over allocated budgets.

Strategic Planning and Execution

Develop and implement strategic plans to grow the customer base, expand market share, and achieve long-term growth objectives for retail loan products.

Leadership and Team Development

Provide strong leadership through clear communication of vision, effective coaching, and development of the sales team. Take corrective measures if performance deviates from targets.

Channel & Partner Development

Build and maintain partnerships with various channels, auto dealers, and aggregators to generate referral leads and strengthen business flow for assigned regions.

Marketing Coordination

Work in close collaboration with the Bank's Zonal Marketing Officer to implement marketing strategies that drive customer acquisition.

Operational Autonomy

Ensure all regional sales activities operate as a standalone revenue centre by activating required channels and operational support.

Team Leader - Vehicle Loans