Team Leader - Legal Back Office

Requirement

Graduation is a must.

• 2 years as a Team Leader on papers in International Voice Process Or Back Office ( Note: No chat and email experience will be considered for this role )

• Should be willing to work in 24*7 working environment.

• Excellent verbal / written communication skills

• Good with Analytical skills / MS Excel / presentation skills

You will be responsible for

• Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures.

• Drive the team to be client/customer-focused, owns training and development to team.

• Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals.

• Performance feedback session to be provided to agents.

• Analyze various reports including process dashboards & team performance reports.

• Motivating associates through effective management, career development & implementation of reporting mechanism.

• Timely Submission of Operations Review

• Manage attendance and attendance incentive for the team.

• Attain SLA through effective management of the daily operations of the team.

• Conduct audits & share feedback with team members

• Will be responsible for managing the portfolio of clients.