Team Leader - E-Commerce Operations

What Your Responsibilities Will Be

• Team Management : Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets.
• Service level agreements and Quality Control : Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate
• Task Delegation : Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs.
• Performance Monitoring : Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals.
• Cross-Audits : Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards.
• Mentorship : Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity.
• Process Improvement : Identify opportunities for process improvements within the team and work with senior leadership to implement changes.
• Client Relations : Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with business needs.
• Collaboration : Collaborate with internal teams (e.g., Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals.

What Youll Need to be Successful

• You should have minimum 6 year of experience in HS classification.
• People from E-Commerce and Customs background would be given preference.
• You should be graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred
• You should be comfortable with Computer, MS-Office and Internet Surfing from research perspective.
• You should have Sound Understanding Online Shopping Portals.