Team Leader - Digital Banking

Roles and Responsibilities:

• Regional Strategy Implementation
• Implement digital banking adoption strategies in alignment with regional and national business goals. Develop actionable plans to increase customer engagement with the bank's digital products and services.
• Team Leadership
• Lead and manage a team of Digital Banking Champions and Team Leaders within the assigned area. Provide direction, mentorship, and performance oversight to drive results.
• Customer Onboarding & Engagement
• Oversee initiatives to onboard new and existing customers onto digital platforms (mobile banking, internet banking, UPI, etc.). Track progress and implement improvements to enhance user experience.
• Performance Monitoring
• Set adoption targets for the area and ensure achievement through continuous tracking of key performance indicators (KPIs). Identify and address areas of underperformance.
• Collaboration & Stakeholder Management
• Coordinate with branch heads, regional offices, and other internal stakeholders to ensure alignment of digital initiatives. Promote cross-functional collaboration to support regional goals.
• Training & Development
• Identify training needs and facilitate regular capacity-building initiatives to ensure team members are well-equipped to promote digital adoption.
• Customer-Centric Approach
• Ensure all digital initiatives are aligned with customer needs and expectations. Gather customer feedback and work with relevant teams to improve service quality.
• Reporting & Analytics
• Generate periodic reports on digital adoption metrics, trends, and success stories. Use data insights to refine strategies and ensure continuous improvement.

Educational Qualification:

• Graduate degree from a recognized university.
• Postgraduate degree in Management or related field is an added advantage.

Desired Experience:

• 5+ years of experience in banking or financial services, with at least 2 years in a leadership role.
• Prior experience in digital banking or digital transformation initiatives is preferred.