Team Leader - Call Centre

• To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions. This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.

Core Responsibilities:

1. Team Management:

•     Supervise and mentor a team of outbound sales agents.
•     Conduct daily team briefings to set targets and expectations.
•     Monitor agent performance and provide constructive feedback.

2.    Sales Strategy Execution:

•    Implement sales strategies to meet or exceed team targets.
•     Develop call scripts, objection-handling techniques, and closing strategies.
•     Analyse sales data to identify trends and optimize performance.

3.    Performance Monitoring:

•     Track individual and team KPIs, including call volume, conversion rates.
•     Ensure compliance with company standards and data protection Policy.

4.    Training and Development:

•     Identify training needs and organize periodical trainings.
•     Ensure new hires are effectively onboarded .
•     Promote best practices for Lead conversions.

5.    Customer Relationship Management:

•     Address escalated customer queries/issues promptly and effectively.