Team Lead - Tax & Compliance

• Ensure timely and accurate tax filing submissions, meeting Avalara's efficiency and profitability targets.
• Manage indirect tax filing and preparation tasks for a team of 10+ members.
• Oversee tax processing tasks, dedicating 50% of the time to team management.
• Perform duties assigned by higher management while maintaining operational efficiency.
• Drive high employee satisfaction and retention through programs, coaching, and 1:1s.
• Clearly communicate project objectives, desired outcomes, and success measures.
• Set and track goals for self and team members across all IC levels.
• Hire, groom, and develop team talent, fostering growth and readiness for future opportunities.
• Identify training needs, collaborate with SMEs and L&D, and support skill development.
• Conduct regular performance discussions with team members to enhance productivity.
• Achieve and revise departmental KPI targets to align with goals.
• Build trusted client relationships, addressing escalations and ensuring satisfaction.
• Maintain updated application data and reporting, ensuring compliance with guidelines.
• Generate profitable revenue from extra hours spent on client issues.
• Establish filing processes across relevant jurisdictions.
• Collaborate with onsite teams and stakeholders, avoiding escalations.
• Understand state filing guidelines, identify process gaps, and propose corrective measures.
• Identify automation opportunities and collaborate with Engineering/Product teams.
• Manage challenges and people-related issues to ensure smooth operations.
• Participate in functional meetings by providing feedback and delivering presentations.
• Support clients and leadership during escalations with appropriate RCA/PA recommendations.
• Leverage this opportunity to enhance expertise and contribute to organizational excellence.

Qualifications

• 810 years of experience in a shared services model, managing teams and engaging with international stakeholders.
• Sales & Use Tax SME/Indirect Tax expertise with 1–2 years of team management experience.
• Experience with goal setting and conducting performance appraisals.
• MBA in Finance (preferred) with proficiency in MS Excel (intermediate to advanced) and other MS Office apps.
• Motivates teams effectively while ensuring high customer satisfaction.
• Adaptable to swing shifts (6 PM–3 AM).