Team Lead Enterprise Architecture and Operations

• Oversees the day-to-day operations of applications landscape, ensuring their smooth functioning.
• Primary upward interaction is with direct supervisor
• Demonstrates knowledge and understanding of the Enterprise Architecture.
• Empathizing with end users to understand the problem statement and resolve conflicts
• Communicating with stakeholders (business users, management, etc.) regarding application status, performance, and any issues or changes.
• Proficiency in using agile project management tools and software, such as [JIRA, Confluence, SharePoint]
• Business Application Operation: End-user support, end-user tickets, analysis and solving of tool issues and data issues, create imput for neccesary application maintenance activities
• Maintaining and developing documentation.
• Create and publish reports periodically
• Create and demonstrate meaningful and understandable data for end users to drive them towards compliance

What should you bring along

• Minimum 15 years of experience in IT with a minimum of 6 years experience in experience in Enterprise Architecture Methodology (TOGAF certification is a good to have) and EAM Tools (e.g. Alfabet).
• Experience in SQL, Databases, Windows administration.
• Familiarity with DevOps practices and tools .
• Proven experience in application operation, user management, and incident resolution
• ITIL Certification with expertise in ITSM Service management (Incident, Change and Problem)
• Expertise in Data Analytics, data extraction, ETL, database research, and reporting
• Lookout for Continuous Service improvement initiatives.
• Excellent communication skills, preferably prior international experience or working directly with international clients
• Experience working with Agile Ecosystem Principles, timeboxing, roles and ceremonies
• Proficiency in using agile project management tools and software, such as [JIRA, Confluence, SharePoint].
• Strong experience working in a continuous integration driven environment with proven track record of progressive thinking and continuous improvement.
• Work collaboratively with Product Owner, Enterprise Architecture Management, business, and other stakeholders incl. process partners
• Impactful communicator with strong willingness towards providing the best end-user experience
• Motivated to drive the organization towards compliance as driven by the IT Governance rules and instructions
• Well versed with stakeholder management
• Can independently plan, organize trainings, community sessions and workshops

Must have technical skill

• Enterprise Architecture
• IT Service Management
• Data Analytics
• Stakeholder Management
• People Management
• Leadership Skills
• Impactful Communication

Good to have Technical skills

• TOGAF Certification
• CSM or similar certification
• Prior Product Management/Project Management experience