Team Lead

Position – Team Lead (Customer Support)

Location: Hyderabad

CTC: 5 lpa

Work mode – Hybrid after 3 months

Interview Process: 2 managerial Rounds (face to face interview)

Key Requirements:

• Qualifications: Any Graduation

• Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper

• Process Experience: Domestic Inbound Customer Support (Voice Process)

• Languages: Excellent communication skills in English, Hindi & Telugu

Key Responsibilities:

• Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).

• Monitor and drive team performance, productivity, and adherence to service level targets.

• Provide regular feedback and coaching to enhance team effectiveness.

• Handle customer escalations and ensure prompt resolution.

Skills and Abilities:

• Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT

• Ability to manage pressure and resolve issues efficiently

• Excellent interpersonal and communication skills across multiple languages