Team Lead

• Written and spoken fluency in business English
• Ability to meet tight deadlines and work to a high standard under pressure
• Management of daily activities of a team. Team Size is 20+
• Experience in GIS domain is preferred
• Ensures achievement of all process, team and individual Customer Service goals and standards
• Manages Key performance indicators
• Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
• Responsible for administrative aspects including reporting
• Superior communication (oral, written), presentation, and interpersonal skills
• Ability to plan, prioritize, organize and communicate with client
• Experienced in goal-setting (defining and prioritizing specific, driving objectives)Managing escalations

Roles & Responsibilities:

• Written and spoken fluency in business English
• Ability to meet tight deadlines and work to a high standard under pressure
• Management of daily activities of a team. Team Size is 20+
• Experience in GIS domain is preferred
• Ensures achievement of all process, team and individual Customer Service goals and standards
• Manages Key performance indicators
• Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
• Responsible for administrative aspects including reporting
• Superior communication (oral, written), presentation, and interpersonal skills
• Ability to plan, prioritize, organize and communicate with client
• Experienced in goal-setting (defining and prioritizing specific, driving objectives)Managing escalations