Team Lead

You will be responsible for

• Manage the day-to-day Planning, operation and problem-solving of a team

of 15-20 resources Develop team to ensure delivery of consistently superior

quality Ability to independently handle transitioning of new procedures.

• Drive the team to be client/customer-focused, owns training and

development to team.

• Take ownership on delivering service level components, quality and targets

and drive and motivates the team to achieve management goals.

• Effectively track and analyze the performance of individual team members

and provide effective coaching and feedback Compiling all External and

Internal reports Act as the communication conduit between team and

management.

• Effectively implement HR and Operations policies, manage floor and drive

people to adhere to schedule Problem Resolution, as well as to make

recommendations on process development based on analysis and customer

and team feedback.

• Supervising production

• Building effective team

Effective capacity utilization

• Feedback, appraisal, fix under performance, managing undesirable behavior,

managing unplanned absence, training need identification.

• Take responsibility for one internal area of management (i.e., new hire

orientation, Training, presentations etc.)

• Efficiency tracking for self and associates/senior associates.

Requirements –

• Graduation is a must.

• 2 years as a Team Leader on papers in F&A Operations

• Should be willing to work in 24*7 working environment.

• Excellent verbal / written communication skills

• Good with Analytical skills / MS Excel / presentation skills