Team Lead

• To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned team

Principal Accountabilities:

• Lead project development, production support or maintenance activities, as assigned
• Ensure timesheets and invoicing processes are completed on or before the deadline
• Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated
• Create functional and technical specification documents
• Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines
• Ensure analysts adhere to SLAs/KPIs/OLAs
• Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner
• Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms
• Lead and ensure project compliance with Software Quality Processes and within timelines
• Draft initial charter and project plan and create and review functional and technical specification documents
• Monitor, track and analyse project control metrics
• Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency
• Serve as the single point of contact for the team to the project stakeholders
• Promote team work, motivate, mentor and develop subordinates
• Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix