Tax & Compliance Specialist - Notices

What Youll Do

The Tax & Compliance Specialist Notice Operations serves as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation initiatives. You will support cross-functional collaboration with Product, Development, and Compliance teams, while mentoring peers and supporting training programs across regions.

You will be reporting to the Manager - Compliance and will work from the Pune office

What Your Responsibilities Will Be

• You will be a subject matter expert for tax notice research and resolution, dedicating 50% of out-of-cycle time to complex case handling.
• You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts.
• You will lead POD operations including training, performance oversight, and CPO management.
• Oversee the audit notice resolution by new hires, provide feedback, and support training improvements.
• You will conduct root cause analysis independently and recommend preventive measures.
• Identify trends and propose product enhancements, AI/RPA process improvements.
• You will maintain process documentation and lead SOP development initiatives.
• Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption.
• Collaborate with RPA teams to develop and monitor automation solutions based on notice types.
• Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates.
• Design internal training programs for both US and Pune teams.
• Ensure quality and SLA compliance in customer communications.
• Support filing cycles one week per month during the initial six months.
• Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization.

What Youll Need to be Successful

• Minimum 8 10 years of relevant professional experience in tax compliance role.
• Recognized as a leader within the Compliance team and across departments.
• Trusted by stakeholders for subject matter expertise and problem-solving ability.