SWD - Analyst II Infrastructure Services

• Monitor SCCM console for client health, deployments, and compliance status
• Assist in deploying software, patches, and updates to end-user systems
• Package, test, and deploy software applications and patches using SCCM
• Manage and support collections, boundaries, and boundary groups
• Perform basic troubleshooting of SCCM client issues
• Follow documented SOPs for routine tasks and incident handling
• Generate routine reports for compliance, software inventory, and hardware asset tracking
• Maintain and update documentation for standard operating procedures (SOPs), deployment checklists, and troubleshooting steps
• Participate in change management processes for SCCM-related updates and deployments

Required Skills:

• Basic knowledge of SCCM/MECM components and functions
• Understanding of Windows OS (Windows 10/11)
• Familiarity with software deployment and patching processes
• Good troubleshooting skills for desktop and client-related issues
• Basic understanding of PowerShell or willingness to learn
• Strong communication and customer service skills
• Willingness to work in shifts or On-Call, if required