Support Professional

Roles and Responsibility

• Provide technical support to clients via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to resolve customer complaints.
• Develop and maintain knowledge base articles to improve customer self-service.
• Analyze customer feedback to identify areas for improvement.
• Participate in training and development programs to enhance skills and knowledge.

Job Requirements

• Minimum 2 years of experience in a support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with MySQL, Jira, Python, Groovy, Excel, and Rest APIs is an added advantage.