Support Ops Specialist, FBA Support Operations

Key job responsibilities

•  Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
•  Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
•  Achieving weekly productivity and quality targets.

A day in the life

At FBA Support Operations Includes

•  Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
•  Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
•  Achieving weekly productivity and quality targets.

Basic Qualifications

•  Speak, write, and read fluently in English
•  Experience with Microsoft Office products and applications
•  Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
•  Experience in payments or e-commerce

Preferred Qualifications

•  6+ months of customer service experience