Support Executive

4 to 6 Years of Relevant Experience

• Excellent Written and Oral Communication skills
• Strong Customer facing and handling skills
• Strong troubleshooting skills
• 4+ years of experience willing to work in Shifts
• AZ 900 and AZ 700 Certified
• Strong knowledge and understanding of TCP, IP protocols and OSI model
• Good understanding of Cloud Vs On pre Computing
• Experience with Infrastructure , Network Administration
• Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
• Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and, or Linux, Virtualization of SDN technologies
• Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP, s, MPLS, BGP, Layer3, Layer2
• Hands-on experience of Proxy and Firewall
• Knowledge of one or two of the following domains: Windows Azure Platform, Operating System/Virtualization, Networking.
• Windows Azure Platform Knowledge of Windows Azure Platform services Azure Platform development and deployment concepts Familiarity with troubleshooting
• Operating System/Virtualization Familiarity with Active Directory, Security, OS Internals concepts Understanding of Virtualization concepts and virtual system administration
• Experience with Hyper-V configuration and administration Networking Familiarity with networking concepts including VIPs, NAT, DNSo Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc)o Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred Understanding of the OSI model and related concepts

Required Skills

• AZ 900 and AZ 700
• Network Admin like TCS/IP protocols