Support Engineer

Responsibilities:

• Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify the root cause of customer issues
• Providing technical guidance to customers and walking them through solutions to resolve their problems
• Collaborating with development teams to escalate and resolve complex technical issues
• Maintaining accurate records of customer interactions and issue resolutions in a CRM system
• Participating in the development and delivery of customer training and support materials
• Communicating with customers and internal stakeholders to provide status updates on issue resolution.
• Strong technical background and understanding of hardware and software systems
• Excellent communication and interpersonal skills
• Experience with CRM and ticketing systems