Supervisor-Reservations

• Oversee accuracy of room blocks, reservations, and group market codes
• Communicate company values and/or culture to new employees
• Review and implement new Reservations procedures
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs and determine appropriate room type
• Verify availability of room type and rate
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations
• Follow sales techniques to maximize revenue
• Input and access data in reservation system
• Respond to any challenges found for accommodating rooming requests
• Set-up proper billing accounts according to Accounting policies
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
• Assist management in training, scheduling, counseling, and motivating and coaching employees
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests' service needs; thank guests with genuine appreciation
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Read and visually verify information in a variety of formats
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

Preferred Qualifications:

• Education: High school diploma or GED equivalent
• Related Work Experience: At least 2 years of related work experience
• Supervisory Experience: At least 1 year of supervisory experience
• License or Certification: None