Subject Matter Expert - IP -MPLS

• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
• Able to understand the overlying services Voice, Data and other services and their architecture
• Able to manage ISP and CORE IP network

Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Technical skill evolution

• Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP
• Should have knowledge of routing and switching protocols like BGP,ISIS, Data centre technologies (SDN, VxLAN), OSPF,HSRP,VRRP etc across CISCO,Juniper,NOKIA etc.
• Should have strong knowledge of IP Network Architecture with services
• Excellent Communication and Coordination skills, confident and structured when dealing with conflict
• Experience in managing major incidents with good understanding of business and service impact.
• Demonstrate effective stakeholder engagement

Operational Skill

• Able to handle multiple outages at same time with coordination with relevant stakeholders
• Strong interpersonal & verbal communications with good written skills.
• Ability to manage shifts, Calm under pressure, Good problem solving techniques and Customer focused
• Able to take responsibility and motivate team members in difficult or stressful situations

Digital DNA

• Should identify automation opportunity and implement it.

Process enhancement

• Should have understanding of industry standard process and framework like ITIL & ISO.
• Should be able to improve and implement the current INM process
• Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
• Always follow HSW rules .

Core Competencies, Knowledge

Professional Qualifications

• Candidate must possess engineering Bachelors Degree
• Post Graduate Diploma, Professional Degree in Information Technology or equivalent
• Must have foundation qualification in ITIL V3