Store Manager /Sales Associate

We are actively seeking a dynamic and results-oriented Store Manager / Sales Associate for our client, Lenskart. This pivotal role is responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading a high-performing team. The ideal candidate will be a proactive leader with strong communication skills, a knack for people development, and a commitment to maintaining Lenskart's high standards.

Key Responsibilities

Customer Experience & Relationship Building

• Greeting customers warmly upon entry and coaching the team to maintain this standard.
• Displaying commitment to providing exceptional Customer Service and ensuring all Lenskart associates prioritize Customer Satisfaction.
• Handling customer service issues, queries, and complaints at the store level, ensuring consistency across the team.
• Striving to build long-lasting and fruitful relationships with every customer.

Sales & Performance Leadership

• Driving the sales of the store to meet allotted targets by effectively allocating targets to staff.
• Developing a culture of high sales performance expectations through strong Sales Leadership.
• Motivating and inspiring the field team to drive for outstanding results.
• Assessing field capability and establishing performance priorities at a group level.

People Development & Team Management

• Assisting in recruiting and selecting high-potential staff.
• Providing effective on-the-job training and guidance to team members, leveraging company training modules.
• Delivering clear, motivating, and constructive feedback in a timely manner to all retail associates.
• Evaluating the training needs of store associates and collaborating with the L&D department to execute developmental plans.
• Understanding the reasons for attrition and implementing measures to control it.
• Ensuring all store employees, including the Optometrist, are supported and their issues are resolved.
• Scheduling team's shift timings to meet store business needs and demands, ensuring adequate staffing levels.

Cash & Inventory Management

• Monitoring cash reconciliation to prevent any mismatch of store funds.
• Ensuring the availability of required merchandise and services.
• Conducting regular stocktakes.
• Ensuring staff have a basic understanding of the POS System for efficient transaction processing.
• Performing necessary quality checks for new products.
• Collaborating with other departments to ensure the product reaches the customer, guaranteeing the best customer experience.

Store Operations & Compliance

• Ensuring that eye check-ups are conducted as per SOP (Standard Operating Procedures) and maintaining high quality standards.
• Ensuring that all SOPs for retail are successfully implemented and adhered to by store employees.
• Updating colleagues on business performance, new initiatives, and other important issues.
• Maintaining the store as per Lenskart standards, including regular cleaning of frames and equipment.
• Ensuring the security of all Lenskart equipment and preventing any shortage of stock units or damage in the store.

Personal Attributes & Competencies

• Minimum Qualification: Graduate.
• Ability to act as a link between strategy and execution.
• Ability to develop and inspire people to achieve their best.
• Ability to build rapport and trusting relationships.
• Ability to understand stated and unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to a changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.