Std- Customer Support Manager

Key Responsibilities and Tasks:

Customer Issue Resolution

• Address and resolve technical and service-related customer issues in a timely manner.
• Liaise with dealerships, key accounts (STU), and workshops to ensure customer satisfaction.

Service Revenue and Spare Parts Management

• Drive after-sales revenue through service and spare parts offerings.
• Support dealer/service network in promoting and managing spare parts availability.

Customer Engagement and Support

• Provide technical guidance and product support to customers.
• Ensure proactive follow-up and support for critical accounts.

Data Management and Reporting

• Maintain accurate records of customer issues, service activities, and revenue tracking.
• Prepare analytical reports using Excel and other tools to monitor service performance.