TATata Motors
Std- Customer Support Manager
Salem ₹5-10 LPA Posted 20 Mar 2026
FULL TIME
Excel
Translation
Customer Satisfaction
Spare Parts
Heavy Engineering
+2 more
Job Description
- Resolve customer issues efficiently to ensure high customer satisfaction across the service network.
- Drive service and spare parts revenue in line with company policies and code of conduct.
- Manage key accounts including workshops (dealerships TASS) and State Transport Undertakings (STU).
- Provide technical and customer support for automobile, two-wheeler, commercial passenger, heavy engineering, or ancillary products.
- Collaborate with cross-functional teams to address customer concerns and implement service improvements.
- Monitor and report on service network performance and customer satisfaction metrics.
- Uphold company standards, ethical practices, and leadership competencies in all interactions.