Apply technical knowledge and problem-solving methodologies with a focus on improving the data and systems running at scale, and ensure end-to-end monitoring of applications.
Work on software upgrades to modernize infrastructure and eliminate technical debt.
Troubleshoot customer issues by being a part of the L3 production support rotation.
Work on bug fixes, features, and upgrades to assist the application development team if needed.
Improve observability and reliability of the Edge Clinical Workflow platform.
Consider upstream/downstream data and systems or technical implications.
Execute making significant decisions for a project consisting of multiple technologies and applications.
Be a team player and assist other team members as required.
Adds to the team culture of diversity, equity, inclusion, and respect.

Capabilities and Skills:

Strong knowledge of one or more infrastructure disciplines such as networking and telephony, observability, site reliability engineering, deployment and integration, scaling, and resiliency.
Ability to investigate and resolve customer issues by breaking down technical problems and barriers.
Strong knowledge of networking, transport, and signaling protocols (TCP/IP, UDP, SIP).
Experience with Cisco Unified Communications Manager (CUCM) is a strong plus.
Hands-on experience with Terraform or other infrastructure as code technologies.
Hands-on experience with CI/CD pipelines
Hands-on experience with GitHub and code reviews
Hands-on development experience with Java or Kotlin.
Knowledge of Observability tools is a plus (Datadog, Grafana, Dynatrace, Splunk, etc.).
Knowledge of SRE best practices.
Experience working on the support of products/interaction with internal and external customers.
Ability to multitask and learn new tools and technologies as required.
Strong communications skills, verbal, written, ability to drive meetings and knowledge sharing sessions to teams.
Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
Strong self-starter with a drive to develop infrastructure and software engineering knowledge in additional domains, tools, and technologies as needed.
Knowledge of Agile development methodology and hands-on experience with tools like Jira & Confluence.

Minimum and Preferred Qualifications:

Bachelor s degree in computer science, Engineering, or a related field.
4+ years of work experience in technology with hands-on development experience in Java or Kotlin.
2+ years of experience on a major public cloud platform (AWS preferred).
Cisco Networking Certification, like CCNP a strong plus.

Staff Software Engineer, Infrastructure