Staff Business Systems Analyst

Responsibilities:

• Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways.
• Directs the application of existing principles and guides development of new policies and ideas. Understands the interrelationships of different disciplines.
• Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
• Enhances internal and external working relationships and networks with key contacts outside area of expertise.
• Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion.
• May train and mentor junior level staff.

Experience:

• 8+ years of experience working in a support organization preferably Biotech, Life Sciences, or related industry including corporate and field staff
• Extensive CRM experience, preferably Zuora
• Knowledge with subscription systems
• Understands best-in-class support and best practices
• Experience working with CRM and ERP, preferably SFDC and SAP
• Strong analytical, written and verbal communication skills.
• Ability to position initiatives, decisions, and outcomes to diverse audiences.
• Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
• Ability to handle multiple tasks, embrace change, and innovate in a fast-past environment
• Ability to effectively lead, plan and execute on plans for process improvement

Preferred experience:

• Hands-on experience with Zuora, SFDC and SAP
• JIRA/Confluence knowledge and ServiceNow

Experience/Education

Typically requires a minimum of 5 years of related experience with a bachelor s degree in Computer Science, Information Science or Engineering.