Key Responsibilities:

Change & Release Management:

Manage and coordinate the complete release lifecycle including planning, scheduling, and deployment of application updates and patches
Maintain release schedules aligned with development, QA, and business timelines
Use ServiceNow to manage and track all change and release-related activities, ensuring proper documentation and approvals
Ensure that all release events (quarterly/weekly) are accurately tracked within ServiceNow
Monitor release progress and update stakeholders on status, risks, and issues
Work with stakeholders to identify risks and implement mitigation strategies

Release Coordination and Cutover Planning:

Coordinate release activities across SAP modules ensuring readiness and alignment with business requirements
Develop and manage detailed cutover plans for major SAP releases including task sequencing, resource assignment, and risk planning
Facilitate execution of cutover plans and ensure stakeholder engagement throughout the process
Support post-release validation and early life support
Collaborate across business, IT, and vendor teams to ensure successful release rollouts

Requirements:

Experience:

8+ years of experience in business analysis, SAP systems support, or IT release/change management
Experience with SAP release and test management processes in complex enterprise environments
Strong understanding of SAP transport management (especially using Rev-Trac)
Hands-on experience using ServiceNow for change, incident, and release management
Familiarity with SAP ERP and SAP S/4HANA modules
Experience working with Atlassian tools including Jira and Confluence
Proficiency with Office 365, especially Microsoft Project

Skills:

Expertise in managing SAP transports and releases using Rev-Trac
Proficient in ServiceNow Change Management, Release Management, and Defect Tracking
Strong collaboration and communication skills across cross-functional teams
Problem-solving and analytical thinking to resolve release-related issues
Strong organizational skills with the ability to manage multiple priorities

Education:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
Relevant certifications such as SAP Certified Application Associate, ISTQB, or ITIL are preferred

Staff Business System Analyst