SSAO

The Student Support & Admission Officer (SSAO) is a key customer-facing role responsible for counseling prospective students, facilitating enrollments, and ensuring a smooth and engaging onboarding experience. The SSAO plays a critical role in guiding students and parents through their journey at Aakash, ensuring exceptional support and satisfaction.

Key Responsibilities

• Achieve sales and admission targets through upselling, cross-selling, and effective counseling—via in-person meetings, phone calls, emails, and other communication channels.
• Ensure timely fee collection by following up with parents.
• Manage the complete student lifecycle, including enrollment, onboarding, and ongoing support.
• Address student and parent queries or concerns with empathy, professionalism, and urgency.
• Maintain compliance with internal processes and systems.

Skills & Competencies

• Excellent communication and interpersonal skills with the ability to handle concerns in a composed and persuasive manner.
• Proficient in Microsoft Office and comfortable using CRM/sales software.
• Fluency in English and the regional/local language is essential.
• Strong customer orientation, accountability, and a collaborative mindset.

Preferred Qualities

• Customer-Centric Approach
• Ownership & Accountability
• Target-Driven and Result-Oriented
• Emotional Intelligence & Team Spirit

Educational Qualifications

• Required: Bachelor's Degree in any discipline
• Preferred: B.Tech, MBA, or Master's in Psychology, Education, or related fields

Work Experience

• Prior experience in educational or career counseling is highly preferred
• Experience in B2C (Business-to-Customer) sales across any industry is a plus

Key Stakeholders

External:

• Students, Parents, and School Representatives

Internal:

• Academic and Non-Academic Branch Teams
• Regional Student Support Center
• Regional Sales & Operations Teams