Sr. ServiceNow Analyst

We are seeking a Senior Analyst with deep expertise in Service Management and hands-on experience with ServiceNow ITSM modules to support service delivery, reporting, and strategic recommendations.

Key Responsibilities:

• Manage service delivery operations with thorough understanding of ITSM and ITIL frameworks
• Expert knowledge of ServiceNow ITSM modules including Incident, Change, Problem, Request, and Reporting
• Develop and maintain ServiceNow reports, analytics, and dashboards to track KPIs and drive insights
• Provide tactical and strategic recommendations based on ITSM performance metrics
• Support and improve service delivery processes leveraging ServiceNow capabilities

Required Skills:

• Minimum 6 years of experience in Service Management and Service Delivery
• Strong experience with ServiceNow ITSM modules (Incident, Change, Problem, Request, Reporting)
• Proficient in ServiceNow reporting, analytics, and dashboard creation
• Solid understanding of ITIL processes and frameworks
• Ability to translate ITSM KPIs into actionable insights and recommendations
• Strong communication and stakeholder management skills