Sr. Salesforce Lead & Support Engineer

Key Roles and Responsibilities:

• Strong functional and development experience in two or more of the following: Sales Cloud, Service Cloud FSL, RMA, Experience/Communities Cloud, and CPQ
• Experience in Zoho or similar support ticketing system
• Hands-on experience in the Salesforce deployment process, including source control management, change sets, Workbench, and other deployment tools
• Proven ability to handle multiple simultaneous projects and clients
• Good experience in Salesforce integration (SOAP and REST) with third-party systems
• Experience in data exporting and importing using Import Wizard, Data Loader, and Workbench
• Experience in data migration using Data Loader and Data IO tools
• Strong work experience in Visualforce pages, Apex Classes, Salesforce configuration, and Salesforce customization

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field
• 8+ years of experience as a Salesforce Lead and Support Engineer or similar role
• Proficiency in Sales Cloud, Service Cloud FSL, RMA, Experience/Communities Cloud, and CPQ
• Strong hands-on experience in Visualforce, Apex, Salesforce configuration, and customization
• Experience in data migration using Data Loader and Data IO tools
• Excellent verbal and written communication skills